This item is new &. This listing includes all items pictured in listing photos ONLY.If it is not pictured, please assume it is NOT included. Product Type : Room Air Conditioners. At Everyday Fulfillment KC, we take pride in our great customer service. Please allow time for communication after hours and during weekends & holidays. We reserve the right to cancel any order for any reason. We are not responsible for undeliverable addresses. We DO NOT guarantee, offer or have any control over warranties of any kind.